The City of Launceston will this week consider the formal adoption of an 'Access Framework for Action', a strategic framework aimed at improving accessibility and inclusion in Launceston. Normal operating hours will resume on Wednesday, April 23. Providing us with feedback regarding our services. The City of Launceston's Customer Relationship Management system has five response priority levels. If you are deaf or have a hearing or speech impairment, you can call us through the NRS and ask to be connected to 03 6323 3000.TTY users can call 13 36 77.Speak and listen (speech-to-speech) users can call 1300 555 727.To make other relay calls, visit the NRS. The City of Launceston is National Relay Service (NRS) friendly. If you would like a PDF version of the Customer Service Charter or if you have any questions please contact us. Riverbend Park Opening, Launceston, Tasmania. Visit the Ombudsman's website www.ombudsman.tas.gov.au for more information and how to get in contact. Visit us. In the interests of openness and transparency and encouraging community involvement in decision making, every Council meeting is streamed live to the internet. The Launceston City Deal is a ten-year agreement that will shape our city’s future, create jobs and generate economic growth for the region. If we’ve let you down, we’ve let ourselves down and we would like to work with you to improve our service. We are committed to ensuring that as many people as possible who are affected by decisions of the Council have the opportunity to be consulted about their needs and concerns prior to the decision being made. Contact the City of Launceston Customer Service department via the below contact details: In Person: Town Hall, 18-28 St John Street, Launceston. When you make contact with us we will let you know what level your request has been assigned. Monday to Friday - 9am to 5pm. To ask a question or speak at the Council meeting you need to register your intention before the meeting begins. Learn more about how the City of Launceston has responded to the COVID-19 pandemic. Email: contactus@launceston.tas.gov.au, Concession and Charitable Organisation Rates, Interim Rates and Charges Hardship Policy (Hardship Application), Building Surveying Fees and Quote Request, Building Surveying Process and Timeframes, University of Tasmania Northern Expansion Master Plan. Helpful. Our Charter has been developed to further build and enhance relationships and partnerships with our community and customers and to provide a system for continuous improvement in customer service delivery. It is always wise to contact the Waste Management Officers at the Department of Primary Industries, Water and Environment to ask their advise before you dispose of any Controlled Waste or if you are unsure if your waste is considered 'Controlled Waste' or not. Coles Newstead, Launceston City Council. Except for Public Holidays (including Good Friday, Easter Monday, Easter Tuesday) And closed from 2pm on Christmas Eve and reopening at 9am on the first business day after New Years Day. Treating our employees courteously and with respect; Respecting the rights and privacy of other people in the community; Providing accurate and complete information in your dealings with us; Working with us to resolve issues when things go wrong; Reporting any damage to City of Launceston owned infrastructure on, Advising us when your contact details change; and. Speak and listen (speech-to-speech) users can call 1300 555 727. To make other relay calls, visit the NRS. Stay informed about issues and news around the municipality by following our Facebook Page, City of Launceston Official. There is presently a total number of 6 Coles locations open in Newstead, Launceston City Council. Please note: these are different to the Library and Information Service opening hours. Tagged kompan, launceston city council, northbank, park, playground, redevelopment, riverbend, silo hotel, skywalk. Write to us. The ABC Giving Tree Appeal has officially launched! We have a car park outside with a disabled badge holder space Main entrance has automatic doors; Accessible toilets The Ombudsman is responsible to Parliament for investigating complaints made about administrative actions (or inactions) of Tasmanian Government Departments, most Statutory Authorities and Local Government. Central Coast Resale Shop is located at 106 Lobster Road, just out of Ulverstone, and is operated by City Mission in partnership with the Central Coast Council. admin@launceston-tc.gov.uk. You can also find City council and shops open on sunday in Celles. The Council’s, Concession and Charitable Organisation Rates, Interim Rates and Charges Hardship Policy (Hardship Application), Building Surveying Fees and Quote Request, Building Surveying Process and Timeframes, University of Tasmania Northern Expansion Master Plan, Inspect, assess and respond to requests in relation to park maintenance, Inspect, assess and respond to requests in relation to tree maintenance, Inspect, assess and respond to requests in relation to playground maintenance, An emergency is regarded as an incident that threatens life or property or one that may cause environmental harm. The recordings start at the beginning of each meeting and stop at the beginning of the Closed Council agenda items. This policy will be reviewed no more than five years after the date of approval (version) or more frequently, if dictated by operational demands. PO Box 551 Launceston Tasmania 7250. Attract more customers by adding more content such as opening hours, logo and more. You can also find City council and shops open on sunday in Mettet. Date of experience: June 2019. Council meetings commence on the fourth Thursday of January and then occur fortnightly. On the page below you can see the entire listing of all Woolworths branches nearby. Swim, gym or relax at the Launceston Leisure and Aquatic Centre. Opening hours. Many of our services, shops and community programs will be closed over the Christmas period. A new pedestrian crossing is being installed on the northern side of the Tamar-Cameron Street intersection. Visit the City of Launceston's website for online services, latest news and notifications, and Council's meeting agendas and minutes. Experience has shown that the majority of complaints will be satisfactorily resolved, however if you are unhappy with the outcomes you may ask for a review of your complaint by the Chief Executive Officer, who will investigate your complaint and inform you of the findings. It is important to note that a complaint is not an enquiry, request or disagreement. City of Launceston council is based here, so limited access but good photo value. The Launceston local government area is classified as urban and has a population of 67,449, which also encompasses the localities including Lilydale, Targa and through to Swan Bay on the eastern side of the Tamar River Launceston Library is offering ‘click and collect’ book services. Speak and listen (speech-to-speech) users can call 1300 555 727. This online consultation platform is an opportunity for locals to have their say on key issues in the municipality. It is necessary to differentiate between service provided and services available. Explore the best that Launceston has to offer. To install, simply search for Snap Send Solve in Apple's app store, Google Play or visit the website. Christmas opening hours. Council is not able to respond to after-hours calls about stray or lost dogs, Provide applicants with an initial review of decisions, Respond to urgent environmental nuisances andhigh riskpublic health matters, Respond to fire hazard notifications (during permit period), Inspect, assess and respond to requests about potholes, edge breaks and cracks, Attend to identified damaged street furniture, Road sweeping of Council owned roads with kerb and gutter, Open: Monday to Friday from 8.30am to 5pm, After hours emergencies involving City of Launceston facilities: 03 6323 3333, After hours emergency dog attacks: Tasmania Police 131 444. You to quickly report issues to Council this may not be achievable can be foundthis page of contact for enquiries. Hours due to COVID-19 contact the Council Chambers the roundabout just below A30... And encouraging community involvement in decision making, every Council meeting you to. 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